Internet Fraud & Scam Alert

Notice to Public About Fake Websites and Guidelines

It has come to our attention that our hotels and/or resort properties’ names, trademarks, photo images and customer services hotlines have been exploited by illegal and unauthorized online gaming and betting websites with the purpose of misleading or defrauding members of the public.

Galaxy Entertainment Group Limited and its subsidiaries (the “Group”) and all of our properties, including Galaxy Macau™, StarWorld Macau Hotel and Broadway Macau have no affiliation with any online gambling and betting site nor have we authorized any website, company or person of any origin to solicit, carry out or promote any form of online gambling and betting activities for and on behalf of the Group. 

If any member of the public is doubtful about any gambling or betting websites, and/or has been approached by any suspicious persons or cheated by any such websites or individuals, we urge you to contact your local police immediately. The Group will not be responsible for any loss or damage that may result from any person’s access to and/or use of the above described websites. 

The Group will take legal action against any individual and/or entity that infringes on the Group’s corporate identity and/or improperly exploits its property names and other intellectual properties.

  • We hereby highlight the following guidelines, which are designed to protect you.
  • Always access the Galaxy Macau™, StarWorld Macau Hotel and Broadway Macau websites by typing www.galaxymacau.com, www.starworldmacau.com and www.broadwaymacau.com.mo respectively, to prevent any misdirection by a third party to a website that is unaffiliated with or unauthorized by the Group.
  • Online gambling in Macau is illegal. Should you encounter a suspicious website claiming to be operated by Galaxy Macau, StarWorld Macau Hotel, Broadway Macau or Galaxy Entertainment Group, where online betting is conducted, exit this website immediately. The Group will not be liable for any losses, damages and/or any other claims in connection with illegal online gambling activities.
  • Scam or “phishing” websites are designed to trick customers into divulging their personal information. Should you encounter a suspicious website claiming to be offered by Galaxy Macau™, StarWorld Macau Hotel or Broadway Macau or Galaxy Entertainment Group, exit the website immediately. Do not follow any of the instructions on the website. Instead, please report the incident at once to the Group’s e-mail provided below.
  • Galaxy Macau™, StarWorld Macau Hotel, Broadway Macau and Galaxy Entertainment Group will not make any unsolicited requests for your personal information through e-mail or on the telephone. If you encounter any such unsolicited request purporting to be from any Galaxy entity, please report the incident at once to the Group.

Should you encounter any suspicious website, please contact your local police and report to us via email at webmaster@galaxymacau.com. We will evaluate and take immediate action as appropriate.


Notice to Public Relating to the Recent Telephone Scams for Hotel Room Package and Other Hotel Promotions

It has come to our attention that there are organized crimes relating to the fraudulent sale and promotion of our hotel room and other packages through telephone calls with the purpose of defrauding members of the public to provide personal and credit card information. 

Galaxy Entertainment Group Limited and its subsidiaries (“GEG”) and all of our properties, including Galaxy Macau™, StarWorld Hotel and Broadway Hotel have not conducted telephone sale and marketing of our hotel room and other packages; nor have we made any unsolicited requests for your personal and/or credit card information through e-mail or telephone call to conduct any transaction.  GEG has not authorized any person or company of any origin to do the same for and on our behalf.

Should you be doubtful about any telephone calls and/or being approached by any suspicious persons soliciting for your personal and/or credit card information; or if you become aware of any loss or unauthorized use of your personal and/or credit card information, we urge you to contact your local police and/or credit card issuing bank immediately.  And, in any case, you are reminded not to disclose any personal and/or credit card information to the unknown persons. GEG shall not be responsible for any loss or damage thereof.  All liabilities associated with such organized crimes are hereby expressly disclaimed by us.

GEG would like to stress that we will reserve the right to take legal action against any person and/or company that infringes on our corporate identity and/or exploits the use of its properties names and other intellectual properties.

We hereby highlight the following guidelines, which are designed to protect you.

• Always access the Galaxy Macau, StarWorld Macau Hotel and Broadway Macau websites by typing www.galaxymacau.com, www.starworldmacau.com and www.broadwaymacau.com.mo respectively, to prevent any misdirection by a third party to a bogus website.

• Should you encounter a suspicious telephone call claiming to be from Galaxy Macau, StarWorld Hotel or Broadway Hotel or Galaxy Entertainment Group and soliciting you to provide any person and/or credit card information, please report the incident to the local police immediately.  Should you have any queries, please contact our customer service for enquiries.